Empty Promises

Empty promises and no customer service.Went into the store on 08/09 at little falls and ordered some wood to be cut and delivered. I was informed that the wood will be cut by 09/09 and then be delivered the next day.When completing the cutting dimensions etc. the delivery date was inserted to be 11/09 to allow for sufficient time and was guaranteed that i will definitely recieve it by latest 11/09.Well took the day off to ensure I recieved the delivery as promised and after trying to phone them the whole day to find out regarding the delivery, finaly got hold of them, where excuses were made regarding stock levels etc. Was then promised that the manager will phone back after 10 min which was another empty promise. Looks like customer satisfation is definitly not part of the product line.