GS
Gary S

1 reviews | Active since Mar 2024

07 Sept 2025, 17:29

*****ed by Leroy Merlin

So I ordered a pergola which was on offer at around half price, (I am am an account holder and have supported the business for many years). They took my money and days later told me they had no stock, we had checked and the day of our supposed delivery, they still had six available. Now I'm told sorry, no stock, imported no longer supported and I quote "We’ve had to cancel items from your order *** due to an inventory error on our side". I have built the slab for the product using Leroy Merlin products, no consideration, effectively stuff you Mr Smith. Now consider if 100 other people have done the same thing as me and given R3500 to Leroy Merlin for what will now amount to 3 weeks before repayment that means the massive organisation has benefitted to the tune of around R23k/week for falsely taking money on a special that they clearly knew they couldn't fulfill, surely they have an accurate stock solution! Not bad business, I for one will take my business elsewhere, disgraceful!

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply08 Sept 2025, 07:38
Official
Dear Gary

Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with our service.
We have escalated your complaint to our dedicated escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution 

 Sincerely,
Leroy Merlin Team 


GS
Gary S's update13 Sept 2025, 14:21
Reviewer Update
I have had several phone calls apologising and blaming other branches for the stock issue, not once did a senior manager appear on the line, they left it to a department manager with no authority to remedy the situation to my satisfaction. i pointed out numerous times, the apology was too late. I spent lots more money on LM products to lay the slab for which i wanted an appropriately sized pergola. The assumption that i would now spend well over 3 x thee price i was quoted for a unit that could meet my needs because they would give me 10% off is hugely presumptuous and disrespectful and I told them so. Every apology started with an admission of a stuff up but come in to a store and spend lots more money on a similar product, I will go elsewhere if that's how much a massive organisation values my custom!