1 reviews | Active since Mar 2024
*****ed by Leroy Merlin
So I ordered a pergola which was on offer at around half price, (I am am an account holder and have supported the business for many years). They took my money and days later told me they had no stock, we had checked and the day of our supposed delivery, they still had six available. Now I'm told sorry, no stock, imported no longer supported and I quote "We’ve had to cancel items from your order *** due to an inventory error on our side". I have built the slab for the product using Leroy Merlin products, no consideration, effectively stuff you Mr Smith. Now consider if 100 other people have done the same thing as me and given R3500 to Leroy Merlin for what will now amount to 3 weeks before repayment that means the massive organisation has benefitted to the tune of around R23k/week for falsely taking money on a special that they clearly knew they couldn't fulfill, surely they have an accurate stock solution! Not bad business, I for one will take my business elsewhere, disgraceful!
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with our service.
We have escalated your complaint to our dedicated escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution
Sincerely,
Leroy Merlin Team
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with our service.
We have escalated your complaint to our dedicated escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution
Sincerely,
Leroy Merlin Team
