Easy to buy online and mission to return Order #***

I ordered a package on a black Friday deal in November 2024 online. The package was delivered like a week later. In December 2024 I opened it so I could use it and discovered that the machine does not switch on. I when to leroy merlin down the road to return and was advised that it was purchased online so I must return online and they will collect. I tried numerous times to do the return and eventually I was sucessfull and communicated the issue. I was assured they will collect and refund me, I received a call on the 08th Jan and I advised the driver that I left home to go to the shops he must come back later or tomorrow. I then received an email stating the drive arrived and the package was not ready so they will not collect I must make an alternate plan to deliver. I was not advised where to deliver. it. I tried to respond and even contact customer service and have since had no response. I still have the package and would appreciate it if you can collect and return my monies. As much as I liked your store I will never buy again from you as you dont understand customer service.