MK
Melissa K
1 reviews | Active since Nov 2019
08 Nov 2021, 21:05
Dud inverter
We bought an inverter from Leroy Merlin in May 2020, thought it was a Mecer inverter. Turns out the batteries were not Mecer just the caging. The batteries are some inferior ******* that no longer work 1.5 years later. They don't even last 20 minutes. Completely unacceptable and Leroy Merlin not interested in rectifying the situation. Terrible customer service. My husband went direct to Mecer and was told it is not even their batteries yet it was sold as a complete Mecer system. Complete aggravation, disappointment and dissatisfaction.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
09 Nov 2021, 09:07Hey Melissa,
I trust that you are well
So sorry to hear about your bad experience, we'll continue to look into the matter and we'll revert back with feedback
I trust that you are well
So sorry to hear about your bad experience, we'll continue to look into the matter and we'll revert back with feedback
Leroy Merlin South Africa's reply09 Nov 2021, 09:07
Official
Hey Melissa,
I trust that you are well
So sorry to hear about your bad experience, we'll continue to look into the matter and we'll revert back with feedback
I trust that you are well
So sorry to hear about your bad experience, we'll continue to look into the matter and we'll revert back with feedback
MK
Melissa K's updateReviewer Update
11 Nov 2021, 20:51I have to give thanks and appreciation to Christine, from Leroy Merlin, for stepping up and taking ownership of the situation. Christine went out of her way to help us and try resolve the situation.
MK
Melissa K's update11 Nov 2021, 20:51
Reviewer Update
I have to give thanks and appreciation to Christine, from Leroy Merlin, for stepping up and taking ownership of the situation. Christine went out of her way to help us and try resolve the situation.
Leroy Merlin South Africa's replyOfficial
12 Nov 2021, 10:17Good day Melissa
We're glad to hear that you were satisfied with the service that you received from Christine and we'll definitely pass the compliments to her , We hope to see you again soon and that you continue being a part of your family as you make your home the best place to live.
We're glad to hear that you were satisfied with the service that you received from Christine and we'll definitely pass the compliments to her , We hope to see you again soon and that you continue being a part of your family as you make your home the best place to live.
Leroy Merlin South Africa's reply12 Nov 2021, 10:17
Official
Good day Melissa
We're glad to hear that you were satisfied with the service that you received from Christine and we'll definitely pass the compliments to her , We hope to see you again soon and that you continue being a part of your family as you make your home the best place to live.
We're glad to hear that you were satisfied with the service that you received from Christine and we'll definitely pass the compliments to her , We hope to see you again soon and that you continue being a part of your family as you make your home the best place to live.