Downward service levels and NO communication.

When this Store opened, it was such a pleasure shopping here. But all has changed. Online shopping deliveries are pathetic, they cannot stick to promised times, nor communicating late deliveries. Then I thought, let my do the "Click and collect thing". So, you order online and 2 hours later you can collect. So I ordered an item, stating "25 available". The next day I wanted to collect, just to get the "out of stock" answer. Once again, no communication!!! Then they can also s**** the "Drive through" idea. There is absolutely NO assistance in that section, not to talk about pricing or barcodes. Also very disorganized and dirty. Back to Builders Warehouse for me.