Don't you dare request a return and refund, you'll never see your money!

At first, I was impressed by their service. But don't dare log a return or it will take you WEEKS to even hear back from the company. I needed to return countertops that I bought because they were not what was advertised on the website - they were extremely expensive only for the finish to be like a canteen table.

When I requested a refund, it took the courier company 3 weeks to come and collect my items, only after I emailed and called Leroy merlin more than 5 times!

Once my items were eventually collected, I was not given a call as to when the money would be refunded into my account. I then emailed the person I had been corresponding with regarding the pick-up and they simply didn't reply to me.

I then emailed the support email given and received a response but I have still not been refunded the 6K to my account.

IT HAS BEEN A MONTH SINCE MY COUNTERTOPS WERE PICKED UP AND I STILL DO NOT HAVE THE MONEY BACK IN MY ACCOUNT!

I am never buying from them again. This was such disgusting service.