Don't try an online purchase at Leroy Merlin

I tried to purchase a couple of items online on the 22nd July. After confirming the order, you took 2 weeks to let me know that the product was discontinued. (That was on the 3Aug). Instead of doing the simple thing refunding me the amount to the card I used, you need ID documents and bank confirmation letters!!! It is now the 10th of Aug and you still are saying you are going to take 7 to 10 days to refund. REALLY BAD PROCESS. And the item is still on your website "on promotion" as well.