Don't trust Leroy Merlin's partners

This review is for Zviribho Repair Centre desk inside the Leroy Merlin stores. The only reason I took a chance on these guys is because of their association with your store.

I found Zviribho when searching for "Generator service" on Google. They popped up as a repair centre in Little Falls, which was perfect.

I called and asked if they offered a same day service, Eddie confirmed they did and we agreed that they will collect the generator first thing Friday morning and have it back by 12:00 before loadshedding started. His driver did not arrive as we agreed, and the service was postponed for Saturday.

They collected on Saturday morning, and brought it back later that day. When we started it, it ran way worse than it did before. The delivery team explained that this was due to it being transported from far (!!!) and it will eventually settle.

About an hour later, we noticed a strong smell of petrol, and found this was leaking from the carburettor, leaving a small puddle of fuel under the generator. The same team came to collect that afternoon, and promised to deliver it on Sunday. They did not.

I called the Leroy Merlin, who said that the workshop isn't in Little Falls as as Eddie ****, but 40km away in Kew! No idea where my generator is now, or when / if I will ever see it again.

Their website says "we also loan clients machines while their are being fixed free of charge", which is also not true.

Beware of the lies these guys tell.