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Ashley C

1 reviews | Active since Nov 2011

27 Sept 2022, 12:41

Don't take customer's money and not delver

I placed tan order online. I was contacted today and told that I have to be refunded as the Boksburg store does not have stock. I tried to resolve the issue with the manager who refused to provide his name but his cell number is +***5.

The "manager" refused to resolve the situation, saying that I had chosen to cancel my order.

I tried to use the contact number but was left on hold with no answer. This is the third time that I have order items online and then been told that the items are not in stock. Why do they allow orders to be placed if you do not have stock?

Why do they make it the customers problem that they are out of stock?

0
Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Sept 2022, 14:26
Official
Hi Ashley, 

We would like to apologize for this inconvenience caused.  We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly. 
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Oct 2022, 11:12
Official

Hi Ashley, 

 

We believe you have received your refund. 

 

AC
Ashley C's update10 Oct 2022, 11:25
Reviewer Update
Dearest Nthabiseng
The fact that I received a refund Is not the point.
Why was it necessary to refund me in the first place.
I placed the order. The order was accepted.
I then am phoned to say that you do not have stock and I will have to be refunded.
This is unacceptable. Why should you not honour the agreement?
Why should the customer be inconvenienced?
Why should your lack of stock become more problem?
Why do you have no stock when your website indicated that you did?
Why did your manager not resolve the situation?
Why did your manger refuse to provide his name which I have learnt is Mpho Matamela.
This is not the first time I have received this shocking arrogant service from Leroy Merlin, but it will be the last as I will not subject myself to this abuse ever again.