Dont order online you will regret it

Item: Leroy Merlin South Africa
Rating: 1
Author: Shantelly J

What a horrible service provider, I ordered a gas heater online on the 7th of August for pick up which says it takes about 2-4 hours to collect. On the 11th I called to enquire and I was only then told that the heater was in fact out of stock therefore they can not fulfill the order and they would work on a refund which will take 5-7 working days to reflect in my account which I highlighted was unacceptable as It was an issue on their system and that I demand a refund immediately which I was advice I will get on the Saturday the 14th I am writing this on the 18th and I was just informed the money will be in my account on the Thursday which is 20th of August. Why the hell do you have an online store if you can not manage it?? We are currently facing a cold front and I will have to bare the cold because of this inconvenience caused by Leroy Merlin. DONT BOTHER ORDERING FROM THEIR ONLINE STORE

Helpful (0)

Replies (2)

Leroy Merlin South Africa's replyOfficial

18 Aug 2020, 13:53

Hello Shantelly, we are very sorry about your experience. We have grossly messed up - we have sent your complaint to the team so that we improve our service deliveries. Many apologies once again! #va

Leroy Merlin South Africa's reply18 Aug 2020, 13:53

Official

Hello Shantelly, we are very sorry about your experience. We have grossly messed up - we have sent your complaint to the team so that we improve our service deliveries. Many apologies once again! #va

Shantelly J's updateReviewer Update

18 Aug 2020, 13:54

This is a constant response to all the complaints but there is no change in your service or even some sort of compensation for the inconvenience caused..

Shantelly J's update18 Aug 2020, 13:54

Reviewer Update

This is a constant response to all the complaints but there is no change in your service or even some sort of compensation for the inconvenience caused..