Don't order online

Ordered chairs early December, after 2 weeks I followed up (1st failure) only to be told that the stock online is actually not available and they'll get back to me. I spend a further 2 weeks trying to get feedback before a consultany told me to request a refund.

Now in January I attempted to order online again, payment went through but after 7 days of no delivery I followed up only to be told there's no stock.

Fix your back office processes: -display correct stock -keep customer informed as opposed to me having to follow up