LC
Logan C

1 reviews | Active since Sept 2022

06 Apr 2024, 10:35

Don't order online

Ordered a "Metal 2 door cupboard with Drawer and Wheels" and "Height Adjustable Office Desk - Black Top" online. The desk arrived, the Metal cupboard didn't. Customer support is very slow to respond, not very helpful. Two weeks later still don't have the metal cupboard, still dealing with customer support. Don't buy on their online store, I think they use third part suppliers with no oversight and controls.

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply09 Apr 2024, 13:22
Official

Good day Logan 

 

Thank you for reaching out to us. 

 

Please accept my apologies on behalf of the company, we are sorry to learn that your experience with our market place department  was unpleasant, please note that this matter is being addressed with the market place department and further communication will be received from the market place team. 

LC
Logan C's update11 Apr 2024, 15:14
Reviewer Update
Sounds great but no one has contacted me nor has anyone responded to my mails yet? Why don't you provide me with the manager's number so that I can contact the right person because waiting for you to contact me doesn't seem to be working.
LC
Logan C's update15 Apr 2024, 13:20
Reviewer Update
Hello? Still have not received part of my order. Still not contacted. Still no response to my mails.