Don't order online

Friday 7 August 202 placed order and paid. ETA of 2020-08-19 with Crane Truck Delivery. A few days prior to delivery, the order was cancelled without informing me at all. I sent an enquiry email on 19 August 2020 asking why my order was cancelled. I received an email on 26 August 2020 that they forwarded my mail to the relevant department which is the only contact I have received from them excluding a generic email for each email sent to them. No reply or follow up was sent to myself. I sent another email on 9 September 2020 asking for a return of my money. No reply has been made to date and now my order history cannot be retrieved. The phones are never answered so it does not help trying to phone. Are you keeping the money of cancelled orders to draw interest while we struggle to get our money back?