LP
Lorita P

1 reviews | Active since Aug 2012

05 Dec 2023, 13:35

DON'T ORDER ONLINE!

We ordered a Milex Air Fryer and paid the R99 extra delivery fee, on 24th November, which was said to be delivered by the 28th of November. Received a Tracking number on the 28th - still has not been scanned, only to receive a call from a random person, saying they have our parcel - on the 4th of December and it's been opened and the date shows 27th delivery! Called the call centre multiple times and they are very rude, don't accept any responsibly, you spend 20 minutes at a time on a call for absolutely 0 result and they constantly quote terms and conditions instead of giving results. They keep promising emails and delivery and this will be rectified and STILL NOTHING!

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply06 Dec 2023, 08:50
Official
Good day Lorita  

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our online service  was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that our market place team will be in direct contact with you.