DONT ORDER FROM THEM ONLINE!!!!!!

I waited 3 weeks for a deliver for a carpet ordered. Then the WRONG carpet arrives. I sent images of what was received vs what was ordered. I have called your call center 7 times and sent about 5 online request. No actual action has been take after 6 weeks now. They just refuse to help me. the official statement form your marketplace customer care i received via email:

"Please note, a rug was ordered, and a rug was received. If the client is not happy, they would need to return the package to the below address in its original packaging: Calasca Unit 2A, 9-11 Olympia Street, Marlboro, Sandton.

Additionally, we may arrange for a collection, at the same cost of the Delivery fee. Once we have the item with us, we can assess, then action the replacement/refund. "

I JUST WANT WHAT I ORDERED AND PAID FOR!!!!!!!