1 reviews | Active since Aug 2016

22 Sept 2021, 11:14

Don't order from Leroy Merlin

Customer service: Noone knows what is happening with your order. you call in and get placed on hold then after 5 MINUTES of holding you get pushed to voicemail. Order tracking: Inaccurate - completely wrong ordered on the 5th of September, order due for delivery on the 11th on the 15th still no delivery or communication as to why Stock control: After waiting until the 15th and not receiving communication, I called in several time, was placed on hold and sent to voicemail. Then eventually told o the 17th one of the items are ordered were not in stock. Was given yet another day they would deliver by 21st of September. On the 22nd no delivery and cancellation put through without reason, communication or approval thereoff Refund/Cancellation: Take 7-10 working days. Which means I would have spent a month following up by the time I receive my funds if I do get this resolved before the 10th day.

Overall experience: DON'T BOTHER ORDERING FROM THEM!!! A waste of time, energy and airtime

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply22 Sept 2021, 12:42
Official
Hey  Thuthukile ,

We trust that you are well

So sorry about the bad experience, we'll continue to look into the matter with the uttermost sense of urgency. We'll revert back with feedback