Don't offer what they promise "ESPECIALLY ON BLACK FRIDAY"

I phoned the call centre on Thursday 26th November to confirm that I could purchase the "Relax set Novara resin wicker-look grey" patio set that they had advertised on their Black Friday special. I explained to the lady at the call centre that I wanted to buy 2 of them and have them delivered to our holiday house in the Eastern Cape. They were to be my 82 year-old mother's Xmas present. She said everything was fine, and that I could order online and pay the delivery costs. I woke up on Black Friday and placed my online order at 06h45 in the morning. The website showed they had 45 in stock for delivery from the Little Falls branch. I received confirmation of the order and the money was deducted off my credit card. I now have been told that the stock didn't arrive and that all order's for this item have been cancelled, and that I would receive a credit for my purchase. That was on Sunday 29th November. To-date I still don't have a credit, and when I phone the helpdesk this morning, 1st December, the lady said she would check and come back to me - I'm still waiting. Whoever published the Black Friday special without checking the supply of these items should get fired with immediate effect. As this is the first time I have every bought anything from Leroy Merlin, it has been a very inconvenient and irritating experience for me and has put a very bitter taste in my mouth when dealing with Leroy Merlin in the future. I'll stick to Builders Warehouse who have never let me down to-date.