LA
Len A
1 reviews | Active since Mar 2012
01 Mar 2023, 08:58
Don't expect to return or replace a defective item
useless / *********** / total waste of time trying to return or get replacement of defective item.
Helpful (0)
Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
01 Mar 2023, 10:08Good day Len
Thank you for bringing this matter to our attention as your feedback is Important to us.
We do apologize that we didn't meet your expectations at this point and the frustration that this has caused you.
This matter will be escalated though to the store leader to further investigate.
We hope to do better in the future.
Thank you for bringing this matter to our attention as your feedback is Important to us.
We do apologize that we didn't meet your expectations at this point and the frustration that this has caused you.
This matter will be escalated though to the store leader to further investigate.
We hope to do better in the future.
Leroy Merlin South Africa's reply01 Mar 2023, 10:08
Official
Good day Len
Thank you for bringing this matter to our attention as your feedback is Important to us.
We do apologize that we didn't meet your expectations at this point and the frustration that this has caused you.
This matter will be escalated though to the store leader to further investigate.
We hope to do better in the future.
Thank you for bringing this matter to our attention as your feedback is Important to us.
We do apologize that we didn't meet your expectations at this point and the frustration that this has caused you.
This matter will be escalated though to the store leader to further investigate.
We hope to do better in the future.
LA
Len A's updateReviewer Update
01 Mar 2023, 10:17Your support process is wrong. I purchased the fan from your store.
All i have received is cryptic cc'd mails to some 3rd party seller - as if this is of value to me.
I don't care if there is a 3rd party involved. the responsibility to sort this lies 100% with leroy merlin. Fix your useless support process!
There should be a "Log return / replacement" option on your site
All i have received is cryptic cc'd mails to some 3rd party seller - as if this is of value to me.
I don't care if there is a 3rd party involved. the responsibility to sort this lies 100% with leroy merlin. Fix your useless support process!
There should be a "Log return / replacement" option on your site
LA
Len A's update01 Mar 2023, 10:17
Reviewer Update
Your support process is wrong. I purchased the fan from your store.
All i have received is cryptic cc'd mails to some 3rd party seller - as if this is of value to me.
I don't care if there is a 3rd party involved. the responsibility to sort this lies 100% with leroy merlin. Fix your useless support process!
There should be a "Log return / replacement" option on your site
All i have received is cryptic cc'd mails to some 3rd party seller - as if this is of value to me.
I don't care if there is a 3rd party involved. the responsibility to sort this lies 100% with leroy merlin. Fix your useless support process!
There should be a "Log return / replacement" option on your site