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pugglem P

1 reviews | Active since Feb 2017

24 Jun 2025, 14:36

Don't do online shopping from Leroy Merlin

I placed an online order on 6 June. Delivery should have been 12 June as per the order. 12th no delivery. 13th no delivery. No contact from store to explain what is going on with the delivery. I had to take leave days from work to wait for the order. Three emails and two phone calls all from my side later I was informed that there is no stock and my order is cancelled. I looked on your Bokdburg branch stock then and again today. Wow!!! The site show 731 available. Seeing as I only ordered 4 it seems you had more than enough to cover my order. I was told that I will receive a refund on my money. Surprise!!! Just check my bank account. No......money..... How long must I wait? Please don't phone me. If you want to contact me you can WhatsApp or email. I can't keep a record of phone calls. Ps. I bough it from another supplier. I didn't need Leroy Merlin after all. Who knew...

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Replies (4)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply24 Jun 2025, 14:53
Official
Hi Magda

We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I have escalated to the department to assist with your refund.
pP
pugglem P's update30 Jun 2025, 11:33
Reviewer Update
I received an email stating the payment was done on the 22nd. The 22nd is a Sunday. Do you work on Sundays in the account department? In email it said I must wait 5-10 working days for my refund. This is totally unacceptable as my eft was processed immediately when I ordered. From 6th of June till 30th of June I have been out of pocket with this money and I also had to pay another supplier for the order that I originally placed with you. Are you deliberately delaying refunds so you can get extra interest in your bank account? I will never support you again. Online or instore and I have also told all my friends and colleagues about the bad service. Ps. I work for a company that employs 15000 plus people. Remember. The best advertising for any company is word of mouth.
pP
pugglem P's update30 Jun 2025, 16:31
Reviewer Update
So I just got an email that my ticket has been resolved and it will be closed. What ******* is this?
pP
pugglem P's update04 Jul 2025, 11:47
Reviewer Update
Useless, useless, useless. STILL NO REFUND!!!!! AND I SEE PREVIOUS COMPLAINTS ABOUT THE SAME PROBLEM. CUSTOMERS ARE BATTLING TO GET THEIR REFUNDS. IF I DON'T GET MY REFUND BY ENF OF TODAY I WILL GO TO THE BOKSBURG BRANCH AND DEMAND MY REFUND IN CASH!!!!!!!!!!