Don't care bad service

I ordered a shower door but the online description and pictures was so misleading that I ended up with a side panel. (No where on the online description does it state that it is a "fixed panel" as it shows on my invoice I got afterwards. )Refilwe Modiakgotla started helping me via whatsapp to organise to return it and get the right product but then just ignored me when I told him that a "pivot door" will not work- I need a hinged one. Even the e-mails I sent to his whole team got ignored. How does a business grow with workers with such a bad attitude towards the customer. Now I'm waiting to get this sorted and in the mean time we cannot use the shower.