MB
Marianne B
1 reviews | Active since Jun 2015
22 Jun 2021, 23:10
Don't buy online at Leroy Merlin
I should have read the Hello Peter reviews first... Leroy Merlin should not be running an online store as they clearly have no control over it and their customer service dept. is clueless. I was told the order was ready for collection at Greenstone... but when my driver got there they knew nothing. Several emails, phone calls and whatsapps later... still no idea what is happening.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
23 Jun 2021, 07:44Hey Marianne,
I trust that you are well
So sorry to hear about it, please be rest assured that we'll look into the matter and we'll revert back with feedback
I trust that you are well
So sorry to hear about it, please be rest assured that we'll look into the matter and we'll revert back with feedback
Leroy Merlin South Africa's reply23 Jun 2021, 07:44
Official
Hey Marianne,
I trust that you are well
So sorry to hear about it, please be rest assured that we'll look into the matter and we'll revert back with feedback
I trust that you are well
So sorry to hear about it, please be rest assured that we'll look into the matter and we'll revert back with feedback
Leroy Merlin South Africa's replyOfficial
25 Jun 2021, 12:13Hey Marienne,
I trust that you are well
We do apologize for the inconvenience, we were able to get the stock from another branch but unfortunately you had already bought it elsewhere. We have processed your refund and it should reflect within 7 -10 business working days. We really hope that you guys continue to shop with us and being part of our family
Do enjoy the rest of your day
I trust that you are well
We do apologize for the inconvenience, we were able to get the stock from another branch but unfortunately you had already bought it elsewhere. We have processed your refund and it should reflect within 7 -10 business working days. We really hope that you guys continue to shop with us and being part of our family
Do enjoy the rest of your day
Leroy Merlin South Africa's reply25 Jun 2021, 12:13
Official
Hey Marienne,
I trust that you are well
We do apologize for the inconvenience, we were able to get the stock from another branch but unfortunately you had already bought it elsewhere. We have processed your refund and it should reflect within 7 -10 business working days. We really hope that you guys continue to shop with us and being part of our family
Do enjoy the rest of your day
I trust that you are well
We do apologize for the inconvenience, we were able to get the stock from another branch but unfortunately you had already bought it elsewhere. We have processed your refund and it should reflect within 7 -10 business working days. We really hope that you guys continue to shop with us and being part of our family
Do enjoy the rest of your day