SM
Sinayo M

1 reviews | Active since Dec 2020

06 Jan 2023, 11:30

Don’t buy generator from Leroy Merlin Greenstone - after service by manager is the worst

Bought a generator( TP 6000 brand) and it had issues whilst under warranty. Upon returning it to the shop we were sent from pillar to post by a very arrogant and unprofessional department manager called Alfred Baloyi. He informed me that the generator will me ready in a week in December from the supplier. In January the generator was still not ready and he now informed us that the generator will only be attended by the supplier in January after having the generator with him from December.

0
Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply11 Jan 2023, 11:28
Official
Dear Sinayo,

Please accept my apology on behalf of our company. I am sorry to learn that your experience with the purchase of your Generator was less than satisfactory. 
We value our customers and exceptional service is always our priority. 

Please be advised that we are investigating this matter and you will be provided with feedback.