MM
Mo M

1 reviews | Active since Mar 2023

03 Mar 2023, 12:44

DON'T BOTHER ORDERING ONLINE, YOU WILL NOT GET YOUR ORDER.

I have placed and paid for my order online. It has NOT been delivered on the given delivery date. I AM STILL WAITING. I've tried to track my order online but the website stops working when I click the "trackmyorder" option. I have called in 4 times and emailed with no real feedback on my order, on the first call I was told that "it looks like your order is still in store and not prepared yet, I'll call you back shortly with further feedback"... I am still waiting for someone to get back to me. The 3 other times I have called again, I was put on hold till the line got cut!... I HAVEN'T RECEIVED MY ORDER. I HAVEN'T RECEIEVED ANY FEEDBACK AS TO IF AND WHEN MY ORDER WILL BE PREPARED. Now I can't even process a refund, because no one is being helpful with my query at all.

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Replies (4)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Mar 2023, 13:21
Official
Good day Mohau, 

Thank you for bringing this matter to our attention as your feedback is Important to us. 
We humbly apologize with regards to the delay of this and are taking it up as a mater of urgency, Kindly note that we are following up with our Logistic department on the progress of your order and will feedback soonest. 
MM
Mo M's update03 Mar 2023, 13:34
Reviewer Update
Hi

Thanks for getting back to me. I'll await your feedback.
If my order can no longer be processed, then kindly forward me what would be required from me in order to process a refund.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Mar 2023, 13:49
Official
Hi Mohau, 

Well noted . 

MM
Mo M's update06 Mar 2023, 08:31
Reviewer Update
I am STILL waiting for feedback... What will it take to get a simple status of my order?