Don't bother ordering online!
Don't bother with online ordering from them. I placed two orders with them on 14 August. Only two weeks later did they bother to call and say that some of the items were out of stock (well of course because they took two weeks!). What is honestly the point of online ordering if it isn't more convenient than going to the store? I am still waiting for the refund for the items not delivered. This is not on. It's more than a month since I ordered these items. I expect a voucher or something to compensate for the delay.
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Leroy Merlin South Africa's replyOfficial
19 Sept 2022, 08:22Hi Juan, Thank you for reaching out with you concern. We are so sorry to hear about your experience. We do appreciate your feedback, we are always looking to improve on our service to ensure that our customers have a good customer experience each time. We are investigating your refund with the relevant department and we will revert back to you shortly. Thank you
Leroy Merlin South Africa's reply19 Sept 2022, 08:22
Official
Hi Juan, Thank you for reaching out with you concern. We are so sorry to hear about your experience. We do appreciate your feedback, we are always looking to improve on our service to ensure that our customers have a good customer experience each time. We are investigating your refund with the relevant department and we will revert back to you shortly. Thank you