Don't bother buying anything online

On the 1st Jan 2020 I ordered a set of table legs from their online site. Despite the site showing they had stock, they didn't and put the order on back order.

I was told it would take a few weeks for the stock to arrive. Weeks came and went with no order and absolutely no communication from them. I tried twice to get an update and both times was told "the order is coming in a week, we'll deliver it to you 2 days after that". And again no updates from their side until I contacted them.

A week ago (2 months after I placed the order), I eventually gave up and phoned to cancel my order. I was told it would take 10 to 15 working days for me to receive my refund. When I asked how I would know the order was cancelled I was told they would call me back to confirm, I still haven't hear anything.

A few days later I was contacted by a delivery person asking me to confirm my address for delivery. Obviously the order has not been cancelled! I have made another plan and no longer want the legs so told the delivery person that the order had been cancelled.

I phoned today to confirm that the order is in fact cancelled (due to the delivery man call). The agent could not tell me anything and promised to get back within an hour, still no feedback.

It feels like Leroy Merlin have attempted to bolt an online presence onto their physical stores but they have none of the supporting systems or infrastructure in place. I would not recommend buying anything from them online.