PM
Priority M
1 reviews | Active since Aug 2020
02 Dec 2022, 19:10
Don’t associate with Leeroy Merlin
I called in on Monday 28th Nov to report that the mirror that was delivered to me was defective. I spoke to Kamogelo Morole who guaranteed that the mirror would be collected and delivered by Friday. On Wednesday I call in to find out the progress, they state no request was logged on Monday and they would need to re-log another report and said I would hear from the courier division for the delivery of the mirror. It is Friday today and I have had no courtesy call from Leeroy Merlin nor their courier division
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Replies (2)
Leroy Merlin South Africa's replyOfficial
05 Dec 2022, 08:19 Dear Priority,
Please accept my apology on behalf of our company. I am sorry to learn that your experience with the delivery of your order was less than satisfactory. We value our customers and exceptional service is always our priority.
Rest assured that we are following up on the matter and you will be provided with feedback.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with the delivery of your order was less than satisfactory. We value our customers and exceptional service is always our priority.
Rest assured that we are following up on the matter and you will be provided with feedback.
Leroy Merlin South Africa's reply05 Dec 2022, 08:19
Official
Dear Priority,
Please accept my apology on behalf of our company. I am sorry to learn that your experience with the delivery of your order was less than satisfactory. We value our customers and exceptional service is always our priority.
Rest assured that we are following up on the matter and you will be provided with feedback.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with the delivery of your order was less than satisfactory. We value our customers and exceptional service is always our priority.
Rest assured that we are following up on the matter and you will be provided with feedback.
PM
Priority M's updateReviewer Update
05 Dec 2022, 18:18Thank you. The matter was indeed resolved. I have received the mirror today and it was in good condition.
PM
Priority M's update05 Dec 2022, 18:18
Reviewer Update
Thank you. The matter was indeed resolved. I have received the mirror today and it was in good condition.