1 reviews | Active since May 2012
Dololo Delivery & Updates
I placed an order on the 27th of March, once paid the website updated the delivery date to the 1st of April 2024. I kept checking to see if the date would be pushed out due to the holidays, but there was no change. Today is the 2nd, I am still waiting for the items to be delivered. I called them today at 14:27 the agent I spoke to promised me that he would follow up with the delivery company, as they would probably deliver today, it is now 16:22 no calls received. I cancelled my plans for the 1st to be at home for the delivery, today I paid someone to stay at home and wait for the delivery. I am beyond frustrated at this point.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact soon.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact soon.
Good day Marrissa
Thank you for reaching out to us on hallo peter, please be advised that your order has been handed over to the courier and a specific ETA is requested with the courier however delivery will be between tomorrow and Thursday.
Good day Marrissa
Thank you for reaching out to us on hallo peter, please be advised that your order has been handed over to the courier and a specific ETA is requested with the courier however delivery will be between tomorrow and Thursday.
Between tomorrow and Thursday is unacceptable.
Initially it was the 1st, I cancelled my plans and stayed home all day no updates.
I had to call you for an update, after having paid someone today to be at my home for the delivery.
How do I make sure someone is home between tomorrow and Thursday, this is pathetic.
I wanted to fetch the purchase last week Thursday, but you guys forced me to pay for a delivery I didn't want, just to inconvenience me even further.
NO, DO BETTER
Show quoted text
Between tomorrow and Thursday is unacceptable.
Initially it was the 1st, I cancelled my plans and stayed home all day no updates.
I had to call you for an update, after having paid someone today to be at my home for the delivery.
How do I make sure someone is home between tomorrow and Thursday, this is pathetic.
I wanted to fetch the purchase last week Thursday, but you guys forced me to pay for a delivery I didn't want, just to inconvenience me even further.
NO, DO BETTER
Show quoted text
HI Marissa
Please note that your order is out on delivery today, apologies once again our courier partners do not deliver on weekends and public holidays. Please do not hesitate to revert back should you need any further assistance and kindly rate my service.
HI Marissa
Please note that your order is out on delivery today, apologies once again our courier partners do not deliver on weekends and public holidays. Please do not hesitate to revert back should you need any further assistance and kindly rate my service.
Hi Marissa
We do apologize for the inconvenience, the courier rescheduled their deliveries that where affected by the holidays. This is indicated in our delivery policy on the link below being that deliveries take place in 3 to 10 working days meaning excluding holidays and public holidays. Apologies one again.
Hi Marissa
We do apologize for the inconvenience, the courier rescheduled their deliveries that where affected by the holidays. This is indicated in our delivery policy on the link below being that deliveries take place in 3 to 10 working days meaning excluding holidays and public holidays. Apologies one again.
Hi Marissa
No problem, You are most welcome.
Hi Marissa
No problem, You are most welcome.