DL
Dirk L
1 reviews | Active since Feb 2014
11 Sept 2023, 09:16
Doesn't answer calls or emails, NO support or feedback
I emailed Leroy Merlin's quote email address for a quote request. I received confirmation of receipt, but days later I received no feedback. I've since phoned to follow up, and placed a request for my query to be reviewed and actioned, but around 2 weeks later, I haven't been acknowledges or assisted whatsoever. I have no idea how LM stays in business with such consistent non-existent support. As a company, LM is extremely frustrating to deal with.
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
11 Sept 2023, 09:18Good day Dirk
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. please note that we will be in direct in contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. please note that we will be in direct in contact with you.
Leroy Merlin South Africa's reply11 Sept 2023, 09:18
Official
Good day Dirk
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. please note that we will be in direct in contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. please note that we will be in direct in contact with you.
DL
Dirk L's updateReviewer Update
09 Oct 2023, 14:20After my previous complaint, someone from LM contacted me. I asked for a quote for very specifically detailed items, and they provided a quote incorrectly, completely missing several items.
I asked to be put in contact with someone that can read and understand the requirements. Eventually, someone whatsapped me, and after requesting a revised quote, they said they'll do it and never did.
Utterly revolting service.
I asked to be put in contact with someone that can read and understand the requirements. Eventually, someone whatsapped me, and after requesting a revised quote, they said they'll do it and never did.
Utterly revolting service.
DL
Dirk L's update09 Oct 2023, 14:20
Reviewer Update
After my previous complaint, someone from LM contacted me. I asked for a quote for very specifically detailed items, and they provided a quote incorrectly, completely missing several items.
I asked to be put in contact with someone that can read and understand the requirements. Eventually, someone whatsapped me, and after requesting a revised quote, they said they'll do it and never did.
Utterly revolting service.
I asked to be put in contact with someone that can read and understand the requirements. Eventually, someone whatsapped me, and after requesting a revised quote, they said they'll do it and never did.
Utterly revolting service.