Do not use click and collect as you cant get items in 2 hours as advertised.

I ordered my items online used the click and collect function on the website at around 9am on the morning of the 21st February and did an electronic payment , when I got to the store to collect my items at around 17:30 the afternoon I was told that the purchase does not reflect on their system and they cant give me the items , after some discussion I was told that I can pay with my card then and if I return to the store the next day they will refund me , I then agreed to pay once again. as you can imagine I was not very happy about this but I needed the items then as I has a very busy day the next day with kids sports activities. I wens back the next day around 12pm luckaly I had to exchange one of the items i bought so the driving was not for nothing but once at the store I was told again that they can do the refund as the fund dont show in their bank , I then inquired just to find out that they are the same bank as me and I also showed the manager that there was 2 purchases on my phone banking history of the same amount but still I was told that the money would maybe only reflect on the Monday and they cant help me , I was then given a persons email address and was told that this person would be able to assist with my refund on Monday. Not once was I asked for my contact details so that I can be assisted from their side. today the 27th February at 08:36 am I sent an email to the persons address with my bank statement but up to now 15:52 pm I have not had any feedback. I really think that the staff of Leroy Merlin needs proper training as this is very bad customer service. Hopefully I will get my refund before month end , will have to wait and see.