HK
Henriette K
1 reviews | Active since Jan 2014
19 Dec 2019, 14:53
Do not support Leroy Merlin online - it is a ********** business taken money when there is no stock
I placed an online order. They indicated 100+ items in stock - I ordered 26. I send my driver to collect - it is not there. I speak to them and they have no idea what happened. We go into the store with them and none of the item or similar items that shows as in stock on the online shop is there. No I wonder how I will get a refund, because they do not even have an idea how to process refunds?
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Replies (2)
Leroy Merlin South Africa's replyOfficial
19 Dec 2019, 15:09Good day Henriette we would like to apologize for this experience. We are working on it. We shared your contact details to our CRM team, they will be able to refund you without any issue. Have a good day #sf
Leroy Merlin South Africa's reply19 Dec 2019, 15:09
Official
Good day Henriette we would like to apologize for this experience. We are working on it. We shared your contact details to our CRM team, they will be able to refund you without any issue. Have a good day #sf
HK
Henriette K's updateReviewer Update
27 Jan 2020, 19:56So now it is more than a month later. All excuses like , it is holidays, just wait, or wait 3 weeks, wait another week... have passed. I have still not been contacted. I have still not been refunded. My messages left on the customer care line not returned. THIS IS PATHETIC AND IT IS THEFT.
HK
Henriette K's update27 Jan 2020, 19:56
Reviewer Update
So now it is more than a month later. All excuses like , it is holidays, just wait, or wait 3 weeks, wait another week... have passed. I have still not been contacted. I have still not been refunded. My messages left on the customer care line not returned. THIS IS PATHETIC AND IT IS THEFT.