Do not Support Leroy and Merlin - terrible service

do not support this company, i placed an order on the 3rd of November, i received an email confirming my order has been shipped, was supposed to receive my order on the 13th of November, phoned on the 13th and enquired when i will get my order just to be informed that they will send an online message to their supplier, i asked them to phone and they said they cannot phone.. but will escalate my matter.. i got hold of their supplier who informed me my order was never shipped it was still in their warehouse and they will ensure i will get it on Monday the 17th.. i received an online message, not even a call on friday the 14th to tell me that Leroy and Merlin has processed an immediate refund to my bank account as there is no stock.. its the 18th and the funds are still not in my account and when i phoned now they said that Leroy and Merlin does not do immediate refunds and it takes 7-10 days to reflect in my account.. i cant even order something else in the mean time due to the fact that they still have my money