1 reviews | Active since Jun 2017

05 Feb 2021, 10:36

Do not sell the same products as on the website.

I drove out to your Greenstone branch because I needed one product to finish a project and it said that you had it on your website. I asked a staff member if she had it and she said that it doesn’t look like the picture. When she showed me it I realised it does not have the female part or the compression ring. She then said that I could use the gas version instead but they were out of stock. I only needed one so I asked a lady with more authority if I could buy the display stock. She said it’d be fine and passed me on to another staff member who asked a guy named Deon on WhatsApp if I could buy it. Answer was a resounding no. I am so thoroughly unimpressed by your false listings and the unwillingness of what I assume is management to even try to resolve the issue that was caused by your false listing on there. I literally made a special trip there for this one product.

I wrote this two days ago and afforded the business enough time to reply as it's now Friday but my query has now been closed without a single acknowledgement from a human being. Absolutely disgusted and furious.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply05 Feb 2021, 16:13
Official
Hello Nicci, we are very sorry for the experience. We will consult with the team on your feedback to help improve the service. We value the details you have provided and will do our best to improve. #va