DB
Deon B

1 reviews | Active since Sept 2013

27 Jul 2022, 13:18

Do not purchase online!! Especially if an item is on promotion or clearance. They do not have stock and you have to wait to get your money back.

Worst service for an international brand. {Very pathetic and I will go back to BUYING from Makro and Builders Warehouse) Do not ever make an online purchase from Leroy Merlin! Especially if it is an item that is on promotion or clearance. They do not have stock but will take your money and you have to wait to get your money back. They will go on to short deliver and no one will contact you to inform you what is going on with the goods being short delivered. You will have to chase up yourself. They will not even offer you alternatives for stock that they took your money for.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Jul 2022, 15:53
Official
Hi Deon

We sincerely apologies for the experience and inconvenience you received from us.

Kindly note we are doing follow up on refund with our finance department and we will sent you proof of refund as soon as we receive it.

We are deeply sorry for the service you received also to get this done.

Once again apologies for the inconvenience caused.