Do not order online from these *******.

I placed a order around the 21st March for a tap mixer and a cutlery organiser. I called first to make sure the tap swivelled because it didn't look like it did in the pictures, but it was not specified anywhere. They ASSURED me it swivelled. The tap was delivered a week or two later. It didn't swivel. I called, nobody did anything. I was told somebody would call me back. This happened multiple times. I sent a email, nobody responded. This is now three or so weeks later, and the cutlery organiser is nowhere to be seen. I email, I phone, I complain, I shout, and eventually one person helps me. She will arrange for the cutlery organiser to be cancelled off my order and the tap to be collected for return. Then comes the weeks it takes to get the ****** tap collected. I think I gave my address 10 times before it was actually collected. They collected the tap around 17th April. It is now the 6th of May and I still haven't received my money back, nobody responds, some manager is always going to call me back within an hour and never does. When is this become *****ing? My order is over R3000 and they are holding on to it for no good reason. I am furious, and would seriously warn anyone from buying online from this farce of a company. They don't care about customer service at all. I have given them a rotten Google rating, this does nothing. Next I'm on to Instagram to complain. ****** thieving *******s.