TP
Tim P

1 reviews | Active since Jan 2021

26 Sept 2022, 14:40

Do not care about customers that don't order a large order

I orderd celieng boards for on the 01/09/2022 and I had one call the following day to say they did not have stock of this item but they would pass it onto another store that had stock, that was 25 days ago, I called in today to follow up with no luck, I got the feeling that they do not care about small customers and that my order was not important very bad service really not impressed at all, will definitely not be using them again and will spread the word about bad service

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Replies (2)
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Tim P's update07 Oct 2022, 10:06
Reviewer Update
So I very quickly got contacted by some one at leeroy and merlin and sadly till now it has not been resolved, I am still waiting for my products they still have not refunded me even though it was not a huge order this should still be classed as theft, please do not support this business as they are not honest
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Oct 2022, 10:43
Official

Good day Tim, 

 

Kindly note that refunds are processed back to the initial account that was used to make payment. 

Refunds do take 7-10 working days to reflect back into your account. 

 

A refund request has been sent to the relevant department to process the refund.