CW
Christine W
1 reviews | Active since Oct 2019
08 Sept 2022, 15:59
Do not buy online with LeRoy Merlin
Think twice before buying through Leroy Merlin online. I ordered a paper shredder. Followed the instructions but it stopped working after 2 hours. Reported it to the store. As it was a third party supplier they had to send an e mail to them which was only done after my second call two days later. I do not have the option to return it to the store or get a refund. I have to wait for the supplier and I have no control over that. Buy from Takelot who give a superb service.
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Replies (2)0
Replies (2)Leroy Merlin South Africa's replyOfficial
08 Sept 2022, 16:42Hi Christine,
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Leroy Merlin South Africa's reply08 Sept 2022, 16:42
Official
Hi Christine,
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Leroy Merlin South Africa's replyOfficial
10 Oct 2022, 09:07Hi Christine,
Kindly advise if your replacement was received.
Leroy Merlin South Africa's reply10 Oct 2022, 09:07
Official
Hi Christine,
Kindly advise if your replacement was received.
