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liezl S

1 reviews | Active since Nov 2010

22 Jun 2024, 18:49

Do not buy anything online from them, they just cannot get it right.

It all started well with an online purchase of 2 venetian blinds which showed in stock at the Little Falls branch to "click and collect". When I got there (driving all the way from Pretoria) they did not have stock. I then complained and the call centre lady said they will deliver it to me because it was their mistake. Then I started getting DAILY cancellation messages promising me a refund on one of the items. Next thing the people at my previous address phones and tells me there is a package there for me. They did not even bother to look at the address on the order, just took one they had on "file". With effort arranged the package to be brought from Krugersdorp to Pretoria, and would you believe, the wrong products are in the package! Fortunately it was not a big amount (R558, could have been worse), but that one company can mess up an order so much and still survive is beyond me. I will never buy anything online from them again. If I cannot hold it in my hand and pay for it there and then, then there will be no sale. It is really pathetic. From other reviews, it seems I am not the only one.

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