LF
Linda F
1 reviews | Active since Oct 2022
23 Nov 2023, 16:42
Do I need to sue Leroy Merlin to make them refund?
It would appear that companies no longer care about bad reviews here. This entire 3-week saga has been because Leroy Merlin "Online" and Leroy Merlin "Stores" They will very happily take your money - and then not deliver product or do the installation that you paid extra for. And something so simple as buying a curtain rod and paying for it to be installed. They could not get the rod delivered and installed and now they are seemingly incapable of sorting out a refund?
Helpful (0)
Replies (2)0
Replies (2)LF
Linda F's updateReviewer Update
24 Nov 2023, 12:35At last, I received a reply and have been told that I should see my refund in about 10 days. Pity it took three weeks and tons of social media posts to get a reaction. Lesson learnt - do not ever engage ion an online purchase with Leroy Merlin.
LF
Linda F's update24 Nov 2023, 12:35
Reviewer Update
At last, I received a reply and have been told that I should see my refund in about 10 days. Pity it took three weeks and tons of social media posts to get a reaction. Lesson learnt - do not ever engage ion an online purchase with Leroy Merlin.
Leroy Merlin South Africa's replyOfficial
25 Nov 2023, 09:19 Good day Linda
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service and refunds process was less than satisfactory. We value our customers and exceptional service is always our priority. We will will continue being in direct contact with you
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service and refunds process was less than satisfactory. We value our customers and exceptional service is always our priority. We will will continue being in direct contact with you
Leroy Merlin South Africa's reply25 Nov 2023, 09:19
Official
Good day Linda
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service and refunds process was less than satisfactory. We value our customers and exceptional service is always our priority. We will will continue being in direct contact with you
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service and refunds process was less than satisfactory. We value our customers and exceptional service is always our priority. We will will continue being in direct contact with you