Dissatisfied....Like our government Great Potential NO Follow through!

I went to Greenstone, the instore experience is OK, however came across several displayed items we wanted that are neither in stock nor available any longer And the sales people just shrug. We could not get clear indication of when stock would be available. You have to go from department to department to have all your items added that you wish to have delivered. Amazingly they can add out-of -stock items to your purchase and be none the wiser. We were verbally promised a delivery on the Wed, after finally getting through on the landline, I must have held on for 10 minutes and being pushed to different people, I was told it would be Thursday. Fortunately i took a cell number, as no information was forthcoming. About a hour before the courier arrived we did get a sms from them. My order was not complete as some items were out of stock. Luckily the courier gave me another number as he also had to return incorrect stock. After MANY phone calls that i made i was promised that the missing stock would be collected from their Boksburg branch 1st thing Thurs morning and delivered by 10am. Eventually by 3pm and MANY phone calls later the stock arrived except the mosaic tiles! Getting the refund in-store was a whole other process too!