VB
Val B
1 reviews | Active since Jul 2011
03 Dec 2023, 14:01
DISSATISFIED SERVICE
Don't waste your time going to Leroy Merlin, specifically Boksburg. The staff are extremely unhelpful. You continually have to go a look for someone to assist with pricing. They answer 1 question, then dissappear, only for you to have to hunt them down again. Don't bother trying to phone them either. Your "transferred" call will not get answered. They just don't care. When they first came to the country, their service was excllent....NOT any more. We keep going back, hoping it has improved, only to be disappointed again. The minute you ask something and they don't have an answer, they just say it's out of stock. Disgusting to say the least.
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Replies (1)Leroy Merlin South Africa's replyOfficial
04 Dec 2023, 11:18Good day Val
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Instore service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that this is escalated to the store superiors to address.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Instore service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that this is escalated to the store superiors to address.
Leroy Merlin South Africa's reply04 Dec 2023, 11:18
Official
Good day Val
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Instore service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that this is escalated to the store superiors to address.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Instore service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that this is escalated to the store superiors to address.
