Disgusting, totally unprofessional service

I have NEVER in my entire life dealt with a company that cares SO LITTE about basic human decency!

I placed a large online order with Leroy Merlin on the 10/09/2021 due to the fact that I had just come out of hospital and could not leave my house due to physically not being able to stand up, but I had just moved into a new house and I had no curtains throughout as well as other essentials I needed.

The order took over a week to arrive, even though they promise within 7 days, and from that order there was almost R2000 worth of items missing, completely missing.

I have been in contact with them MULTIPLE times, I have called every single day and emailed every other day, to which they dont even bother replying my emails and on the phone calls they ASSURE ME that the refund will be processed that day, and we are sitting here more then a month later with NOTHING being done and NO communication back from them.

I am so disgusted at this service and they have literally just ****** that money from me and dont even care to make me feel like they give the slightest remorse over the matter

The amount of time and energy wasted due to their negligence is just beyond me. I run an online shop and I have never considered doing this to a customer, actually, I lose money in order to keep the customer happy, and where R2000 is nothing to them, it is a lot to me in my private capacity and they have happily ****** my money and walked away smiling