DISGUSTING SERVICE LEROY MERLIN GREESTONE AND THE "GENERAL MANAGER"!

I purchased a Netgear WiFi Extender Online from Leroy Merlin in Greenstone. I tried to phone them again on my way back but they did not answer after 15 minutes so I have written the below mail to them instead and the Subject is:

Disgusted Customer & Refund Required

The Managing Director

Please see the attached order that was paid for and confirmed?

I traveled through from Randparkridge to Greenstone only to be told after waiting nearly half an hour in collection by one the Pickers that there was no stock and when I asked him “What now?” he just walked away!

I then phoned the store and waited about 10 minutes before I got someone to answer and asked to speak to the General Manager of your Greenstone Store, a youngish guy with a totally bald head standing at the main entrance (which I could see) answered the phone and confirmed my question to him that he was the General Manager and asked where I was.

I told him I was waiting in Collections, and when he came through, I asked him again if he was the General Manager, which he again confirmed, even though he was wearing a badge that gave his Designation as “WOODCRAFT”?????

He then checked on the computer and came back telling me there were 5 in stock which I knew from my online check and he would go find out?

He was gone for about 10 minutes and returned with another person , obviously from that Department with no stock and that they would check the stores, the “General Manager” then disappeared, never to be seen again, I can only assume he was trying to work out ho wo undo the knot in the wood????

The other person the reappeared after a further 15 minutes (now well over an hours wait) with an advert of future specials and tried to offer me a TP Link for R850 which he offered to deliver free of charge next week.

I did not and do not want a TP Link, otherwise I would have gone down the road to Incredible connection where they are selling them for less than R850 and that takes some doing to be more expensive than them????

I am 69 years old and obviously at high risk, which is why I ordered on line and with the drive of 60 Km and 2 hours of my time wasted fruitlessly, and being **** to by your “General Manager” you will understand why I say I am disgusted.