DISGUSTING SERVICE FROM LEROY MERLIN!!!!

Below is the mail trail between me and Leroy Merlin.....they took my money for an online order immediately and promised delivery. Only when I chased it up after 9 days they sent me a message apologising that it was out of stock.......now they only want to refund me 2 weeks later!!! ..........This is disgusting service!!!

Apologies Sir for the inconvenience, I will request for a refund but please be advised that the refund will take 7-10 working days for it to reflect back to your account after refund has been processed.

May 19, 2022, 11:30 GMT+2

Yes, please credit me............immediately.......this is shocking service you kept me hanging for over a week only to tell me its out of stock!!!

Wendy Nene (Leroy Merlin South Africa)

May 19, 2022, 11:26 GMT+2

Hi James Please be advised that the item you order is out of stock, please advise if we should process a refund for your order? Apologies for the inconvenience. James Trybus

May 19, 2022, 09:50 GMT+2

Please confirm delivery of my order today.... Placed on May 11, 2022 at 8:51:47 PM GMT+2