Disgusting service

Don't order from Leroy Merlin. Should you decide to cancel your order or return an item you will embark on a never ending highly frustrating experience that will leave you exhausted. Early in December 2024 I ordered an umbrella base which I was told would be delayed as it was coming from their Little Falls branch. This meant that it would arrive after Christmas - no good for me - so I cancelled the order by email and telephone. Thulani Lukhele confirmed by return email that the Little Falls Branch had been informed not to despatch the item. Despite this, on 23rd Dec the base was despatched. I contacted LeRoy Merlin and spoke to Ntebaleng Maruping who said that she had now cancelled the courier who had the base but that should they attempt to deliver it I should not take delivery which I did not. Numerous telephone calls and emails to LeRoy Merlin later (I must mention that there is one staff member name Amos who is the only person at Leroy Merlin who knows what is going on and is prepared to try and assist one - he did everything in his power to get me my refund but was blocked by the Refund Dept when he got to that stage) I have still not received the refund owing to me. Every time I call them they tell me that the refund has been processed and that the funds will reflect in my account at a specific date which passes and I have to call them again. I think that this is a deliberate ploy on the part of Leroy Merlin to keep ones money as long as possible so that they can receive interest on it - it is the only explanation I can think of. Needless to say I will never order from them again and will warn anyone who wishes to order from Leroy Merlin to stay away from them. THEY ARE BAD NEWS. Badly run company, don't know how they stay in business!