Disgusting service!!!!

I am so DISGUSTED by how I’m being treated. Your agent by the name of PHILILE is horrible at her job. The online service dept for returns and refund is absolutely APPALLING. I have been chasing this company for a replacement. Why do I constantly have to BEG for an upgrade or any sort of communication regarding a TERRIBLY damaged gas heater. I paid for good in a usable state to be delivered and I was played. Even after I told the agent that i am unable to travel to the store, she still told me that I would have to go in store to get an exchange with no delivery fee refunded. What was the point of ordering online and paying extra for delivery. The heater was collected days ago and no one has said anything to me!!!!! I have to sent multiple emails for an update and I’m tired of doing that!!! Give me my money back to give me a proper heater!!!!