RJ
Rianna J
1 reviews | Active since Apr 2020
07 Apr 2020, 14:01
DISGUSTING SERVICE
Disgusting service. i will never recommend your store. i bought a toilet that never arrived, i tracked the parcel & apparently it broke in transit & was sent back to the store. I have phoned numerous times holding on for more than 20 minutes each time. i have sent emails daily, but no response. i spoke to a lady called Lee who never got back to me.. WORSE SERVICE EVER
Helpful (0)
Replies (8)0
Replies (8)
Leroy Merlin South Africa's replyOfficial
07 Apr 2020, 14:14Hello Rianna, we are very sorry for your experience. We will be in contact with you to resolve the issues you are facing. #va
Leroy Merlin South Africa's reply07 Apr 2020, 14:14
Official
Hello Rianna, we are very sorry for your experience. We will be in contact with you to resolve the issues you are facing. #va
RJ
Rianna J's updateReviewer Update
07 Apr 2020, 14:35i am hoping that this issue will be resolved, but i don't have much faith in your company. Bianca has contacted me, but we will see how far she gets and if she will call me back with feedback
RJ
Rianna J's update07 Apr 2020, 14:35
Reviewer Update
i am hoping that this issue will be resolved, but i don't have much faith in your company. Bianca has contacted me, but we will see how far she gets and if she will call me back with feedback
Leroy Merlin South Africa's replyOfficial
08 May 2020, 18:52 Good evening Rianna, this is just a courteous follow up to check if this matter was finally resolved #TR
Leroy Merlin South Africa's reply08 May 2020, 18:52
Official
Good evening Rianna, this is just a courteous follow up to check if this matter was finally resolved #TR
RJ
Rianna J's updateReviewer Update
11 May 2020, 08:38I have been calling since last week & have sent numerous emails again and have not received any response yet. I was giving Leroy Merlin a week to resolve my issues & get back to me. Its been a week and the only response is this one above.I will post another bad review on HelloPeter if i don't get my refund today.
RJ
Rianna J's update11 May 2020, 08:38
Reviewer Update
I have been calling since last week & have sent numerous emails again and have not received any response yet. I was giving Leroy Merlin a week to resolve my issues & get back to me. Its been a week and the only response is this one above.I will post another bad review on HelloPeter if i don't get my refund today.
Leroy Merlin South Africa's replyOfficial
11 May 2020, 10:01Good Morning Rianna J, thanks for the response. Firstly apologies for the delay with the refund - as you maybe aware that we have been closed and that's the reason for my follow up to check all outstanding and unresolved matters. I have checked with our Finance Dept and your refund has been processed. Once again apologies for the inconvenience that may have caused #TR
Leroy Merlin South Africa's reply11 May 2020, 10:01
Official
Good Morning Rianna J, thanks for the response. Firstly apologies for the delay with the refund - as you maybe aware that we have been closed and that's the reason for my follow up to check all outstanding and unresolved matters. I have checked with our Finance Dept and your refund has been processed. Once again apologies for the inconvenience that may have caused #TR
RJ
Rianna J's updateReviewer Update
11 May 2020, 10:14please confirm when the refund was processed as i have not received any notification to this effect
RJ
Rianna J's update11 May 2020, 10:14
Reviewer Update
please confirm when the refund was processed as i have not received any notification to this effect
RJ
Rianna J's updateReviewer Update
11 May 2020, 10:49So i just got a call from Leroy Merlin and the lady confirmed that the toilet was broken in transit and wanted to know from me when will it be convenient for them to deliver a new toilet.
I DO NOT WANT A NEW TOILET. I JUST WANT MY MONEY BACK
I DO NOT WANT A NEW TOILET. I JUST WANT MY MONEY BACK
RJ
Rianna J's update11 May 2020, 10:49
Reviewer Update
So i just got a call from Leroy Merlin and the lady confirmed that the toilet was broken in transit and wanted to know from me when will it be convenient for them to deliver a new toilet.
I DO NOT WANT A NEW TOILET. I JUST WANT MY MONEY BACK
I DO NOT WANT A NEW TOILET. I JUST WANT MY MONEY BACK
Leroy Merlin South Africa's replyOfficial
11 May 2020, 15:12Good Afternoon Rianna J, once again thanks for the response. As I said earlier your refund has already being processed. I will let the store aware that they shouldn't worry about delivering the product. Thanks for your patience. Kind Regards #TR
Leroy Merlin South Africa's reply11 May 2020, 15:12
Official
Good Afternoon Rianna J, once again thanks for the response. As I said earlier your refund has already being processed. I will let the store aware that they shouldn't worry about delivering the product. Thanks for your patience. Kind Regards #TR