Disgusting Service

We placed an order on the 23 July. After a week we followed up. Your staff think we ordered a completely different item (we ordered braces and the system shows a heater!). A few days later we were them told you didn’t have stock and that you wouldn’t be ordering it in any time soon. We requested a refund on the 3rd of August and we have been given the run around since then! After endless emails and promises that our refund has been processed - it is now the 28th August! Absolutely disgusted in the lack of service from Leroy Merlin!!!!! Order #43043