Disgusting Business Ethics and Morals

Purchased a ellies inverter on the online store on Friday 22nd of September for delivery today 28th Sep. Was notified on *** that they do not have stock and its discontinued and offered alternatives which is half the capacity of what i bought. Then was told they would try and no calls made to me there after. I had to call to query on 28th September. I was then given other alternatives which was unacceptable for my use. I then requested a refund and was told that it will take 7 to 14 working days awaiting a call from Finance now which will probably never happen. DO NOT BUY from this company their service is disgusting. The moral ethics of their business is truly questionable if this is the way that they do business. I am currently left with paying for an inverter and dont have it and now have to wait a further maybe 14 days Also tried to call head office but it seems no one knows who i need to contact to escalate so please stay away form this company Hirsch or one of the other larger stores are a way safer option to deal with. Will never support this company in my life again.