Disgusted with Leroy Merlin

I've had the worst experience with this company as well as it's "trusted reseller"!!

I ordered a very specific item from them - 2 Tier Monitor Stand and Desk Organizer (White) with the description being - This White Monitor Stand riser finished by eco-friendly and sturdy MDF board. Note - the item was repriced from R599 to R229 - on promotion until December 2025, yes you read that right - 2025!!!!

Upon delivery of this item I was so excited to open my package as it would be a game changer to my current working situation, and low and behold as I picked up the box it was WAY TO LIGHT to be MDF as per the description - FIRST RED FLAG, I proceeded to open the box, only to be met my the most disgusting white casted plastic stand - WHICH IS NOT WOOD AS PER DESCRIPTION.

I was like, ahhh maybe they got it wrong at the warehouse? WRONG!!!!!!

I called Leroy Merlin immediately and complained about the item, they requested that I send them pictures of the item so that they can send it to the seller - Fine Things, who uses Calasca Trading as their supplier. And yes, I went digging.

Back and forth we go and this morning I receive and email from the seller - Fine Things, that state and I quote;

"Subject: Issue with item received Good day Unfortunately we only have plastics we are very sorry please advice the way forward, Thanks"

Firstly - how do you offer something on special without adequate stock, AS PER DESCRIPTION if you know its unavailable? Secondly - how do you despatch something knowing that the item is the incorrect item? Thirdly - how do you go about doing business and being so non-chalant over it?

It is absolutely disgusting that a company of this magnitude doesn't offer to go out of their way to fix an issue like this. Afterall, it is your PROBLEM!

Do you really think that I would've paid R600 for a piece of plastic? Think again!