Disappointing Service and Lack of Urgency

I’m extremely disappointed with my recent experience with Leroy Merlin's online services.

I placed an order well in advance for a bridal shower gift. Not only was the incorrect item delivered, but despite repeated follow-ups, the correct item was never delivered, even after I clearly communicated that it was needed before a certain day for the event.

To make matters worse, I had to chase down the courier company, Internet Express, myself. They informed me that the parcel was not even out for delivery and promised to confirm with the driver and call me back, which never happened. Clearly a lack of competence and communication between Leroy Merlin and their chosen courier company. No proactive updates, no delivery, and no accountability.

As a result, I was left emptyhanded and now have to make alternative arrangements afterwards, which is not only inconvenient but was embarrassing, considering the importance of the occasion and the purpose of the order.

This experience reflects a complete failure in customer service, both from Leroy Merlin and their chosen courier. Mistakes happen, but the lack of urgency, communication, and follow through is simply unacceptable.

I sincerely hope Leroy Merlin takes this feedback seriously and improves their service and support processes. Sadly, I cannot recommend them based on this experience.